14/02/2012
In.I.T. achieves Cisco Customer Satisfaction Excellence
Gruppo In.I.T. announced today that it has achieved a Customer Satisfaction Excellence award from Cisco Systems. This designation recognizes Gruppo In.I.T. for delivering outstanding service to its customers in Italy. In.I.T., which is part of Gruppo Partners Associates, it is a leading supplier of Networking and Telecommunication technologies in Italy.
Channel Customer Satisfaction Excellence assessment is based upon the customer satisfaction results captured in the Cisco Partner Access Online tool. Each quarter, Cisco will acknowledge Certified Partners that have the highest customer satisfaction distinction within each geographic region.
“Receiving this Customer Satisfaction Excellence award from Cisco is an honor,” said Mr. Andrea Curti, Gruppo In.I.T. Business Director, Cisco Partner since 2004. “Our customers are our priority, and every member of our team endeavors to provide them with the highest level of service possible. Our online service requests and remote service and maintenance capabilities enable us to serve our customers more quickly and efficiently than ever before.”
Cisco Customer Satisfaction continues to be one of the highest priorities of Cisco and a cornerstone of the Cisco Channel Partner Program. CSAT is an integral part of establishing customer loyalty, and gives partners a method to assess customer-to-partner relationships and actively address customer concerns. Partner Access onLine provides partners with real-time, partner-customized access to Cisco best practice sharing.